Digital transformation in public sector organizations is often discussed as a technology upgrade, but in practice it is an organizational change challenge that depends on systems, people, and decision quality. This accepted faculty and student research presentation examines a real-world case from Paraguay that shows how integrated ICT and geolocation tools can strengthen data-driven management inside a complex public university hospital environment.
Using a mixed-methods organizational case study approach and a dataset of 156,115 anonymized operational records tied to specific pathologies, the research evaluates how digital tools improve information accessibility, operational efficiency, and managerial decision-making. The study highlights measurable gains in process efficiency and high user acceptance, while also addressing early obstacles such as uneven data quality and infrastructure differences that are common in resource-constrained settings.
A distinctive contribution of this work is how geolocation is positioned not as a “nice to have” feature, but as a decision-support capability that improves strategic visibility of service demand patterns. By translating operational activity into clearer, location-informed insights, managers can better coordinate services, identify pressure points, and make more informed operational and governance decisions without relying on new physical infrastructure.
Designed for scholars and practitioners interested in public sector performance, digital governance, and operational management, this session offers practical lessons for organizations pursuing sustainable digital transformation. Attendees will gain a grounded view of what it takes to implement decision-support tools in emerging economies, along with insights they can apply to broader digital transformation initiatives in both public and private organizations.
Authors and Affiliations
César Yegros, Facultad Politécnica, Universidad Nacional de Asunción
Luciano Benjamín Recalde Carballo, Facultad Politécnica, Universidad Nacional de Asunción
Eladio Quintana, National University of Asuncion
Join us at the SAM International Business Conference to engage with this research. This presentation will be delivered in person, offering participants the opportunity to discuss how ICT and geolocation integration can strengthen managerial decision-making and improve organizational performance in complex public sector environments.
Register to attend at www.samnational.org/conference and be part of the conversation shaping more data-informed, resilient organizations.