In the journey from individual team member to manager, new leaders are often expected to navigate without a roadmap, risking missteps in a role where their decisions have amplified consequences. To manage this, there are pivotal strategies that can be employed to ensure a smoother transition and foster a culture of growth and success. First, by engaging in constructive observation and coaching, experienced managers can guide their less seasoned counterparts through real-world scenarios, providing feedback that reinforces strengths and addresses weaknesses. Second, proactive team communication should be encouraged, with managers learning to solicit and act on their team’s input to build trust and define success collaboratively. Third, implementing a structured feedback system, such as the B.I.T.-Q model, can help new managers navigate the complexities of providing and receiving constructive feedback. Fourth, clarifying the organizational context for new managers is crucial, enabling them to align team objectives with the company’s broader vision and strategies. Lastly, fostering a supportive peer network provides new managers with a community for sharing insights and solutions, reducing isolation and fostering collaborative development. These five concepts form the bedrock of effective managerial support, ensuring that new managers are not just surviving in their roles but thriving and contributing to the organization’s success.

Constructive Observation and Coaching

In the practice of developing managerial talent, the importance of observation and coaching cannot be overstated. For instance, a manager might sit in on a meeting led by a new manager, noting how they delegate tasks or respond to team feedback. Afterward, a one-on-one debrief provides an opportunity to highlight what went well—perhaps the new manager showed commendable poise under pressure—and to collaboratively explore areas for growth, like refining their communication style for clarity. This constructive approach fosters an environment where new managers are encouraged to reflect and grow without feeling judged or undermined. It’s not just about catching mistakes but also about recognizing and reinforcing effective behaviors, much like a coach who helps an athlete review game footage to enhance their performance.

Proactive Team Communication

Proactive communication with the team is a strategic tool for new managers. For example, during a project kickoff, a new manager might use the suggested question to prompt a discussion on team expectations, which not only demystifies success criteria but also actively involves the team in defining their journey towards achieving their goals. This approach turns passive team members into active participants and can reveal insights such as a team’s desire for more transparent communication or a need for regular check-ins. By regularly inviting feedback and acting on it, new managers can demonstrate their responsiveness and commitment to the team’s collective success.

Structured Feedback System

Feedback is an essential element of managerial function, and having a structured approach to it can transform potentially contentious interactions into opportunities for growth. Take the B.I.T.-Q framework; a new manager might observe a team member handling a client exceptionally well. Using this model, they could approach the team member and say, “Your approach with the client today (Behavior) was very effective; it built trust and rapport (Impact). Let’s discuss over lunch (Right Time) how we can apply this approach team-wide (Question).” This method encourages a two-way conversation and positions feedback as a tool for development rather than criticism.

Clarifying Organizational Context

A new manager’s understanding of their role within the larger organizational framework is vital for effective team leadership. For example, a senior manager might illustrate how the new manager’s team contributes to the company’s goals by mapping out their workflow and its impact on the end product. This could be as tangible as showing how the team’s efficiency improvements have increased overall production by 10 percent, reinforcing the significance of their daily tasks in achieving the company’s strategic objectives. Understanding this context motivates the team and clarifies the manager’s focus on prioritizing projects that align with these goals.

Fostering a Network of Support

The creation of a supportive peer network is instrumental in a new manager’s journey. An example of this could be a monthly roundtable discussion where new managers share challenges, such as navigating interdepartmental politics or managing remote teams. These sessions not only offer a platform for problem-solving but also for building relationships that can lead to cross-functional collaboration. Furthermore, a senior leader could act as an executive sponsor, attending occasionally to understand the collective needs of the group and to advocate for resources, training, or policy changes that address these needs. This peer network can be a lifeline for new managers, ensuring they never feel they’re facing the rigors of management alone.

In conclusion, the transition to management is a pivotal point in a professional’s career. It demands a shift from individual accomplishment to achieving through others, a skill set that is not innate but rather developed with guidance and experience. The role of senior management in this developmental journey is crucial. By implementing strategies such as targeted observation and coaching, fostering open communication, establishing structured feedback, aligning team goals with organizational objectives, and nurturing a peer support network, experienced leaders can significantly enhance the capability and confidence of new managers. These strategies provide the scaffolding that helps new managers to construct their leadership style and operational effectiveness in a manner that is both supportive and empowering. Ultimately, the investment in developing new managers pays dividends in the form of stronger teams, more resilient and adaptable leadership, and a culture that values growth and continuous improvement. The aim should not only be to prevent failure but to propel new leaders towards success, equipping them with the tools, mindset, and support network they need to excel. By doing so, organizations not only elevate the capabilities of individual managers but also enhance their overall leadership pipeline, ensuring sustainability and excellence in their competitive edge. It is through the careful nurturing of these nascent leaders that organizations can truly soar, with a robust command at the helm guiding them through the complex dynamics of the modern business landscape.


Are you looking to add tools to your management toolkit? Get a solid foundation on the basics by completing a SAM Course in Leading and Managing Small Businesses from our Certifications and Training programs. If you are a SAM Member, take advantage of our 20% off discount by getting your discount code in the Member Portal.


Written By,

Patrick Endicott

Patrick is the Executive Director of the Society for Advancement of Management, is driven by a deep commitment to innovation and sustainable business practices. With a rich background spanning over a decade in management, publications, and association leadership, Patrick has achieved notable success in launching and overseeing multiple organizations, earning acclaim for his forward-thinking guidance. Beyond his role in shaping the future of management, Patrick indulges his passion for theme parks and all things Star Wars in his downtime.