This year at SAMIBC2020 we are pleased to announce another of our presenters, Susan Elkins from the University of South Carolina – Palmetto College. Susan will be presenting, Online Program Management: Negotiating Revenue Sharing and Program Management Agreements between Institutions of Higher Education and From the Huddle to the Touchdown: Deployment of Quality and Performance Excellence Initiatives at Cookeville Regional Medical Center and Expectations of Leadership in Higher Education: Innovation, Entrepreneurship, and Performance Excellence
Presentation 1 Abstract: How do colleges
within a University and System forge agreements for joint participation in the
larger online enterprise? What do independent institutions of higher education
need to consider when developing programming agreements where one University
provides online program management services for the other? As Universities
continue building their own in-house capabilities in online program delivery, new
questions around revenue sharing, shared services, incentives, and governance
will arise. This session explores the issues involved in these new-to-world
agreements and offers several recommendations on ways t align revenues,
incentives, and governance for University partners that seek to work together
to offer online programming. This discussion is based on the last five years of
experience of the University of South Carolina’s Palmetto College, its 8
institutional partners at USC, and its agreements with other non-USC
Participants will learn about the underlying analysis and forecasting needed to forge new revenue sharing/cost sharing agreements, options for shared governance of the online enterprises, the key contractual items needed in each new online program agreement, and challenges to creating new agreements and ways to overcome them.
Presentation 2 Abstract: This paper will
describe the deployment of quality initiatives at Cookeville Regional Medical
Center during the period 2016-2020. CRMC is a 247 bed, not-for-profit,
city-owned regional medical center, nested in the Upper Cumberland region of
Middle Tennessee. The medical center serves as a component of the federal
government’s CMS Hospital Innovation Improvement Network. The center employs
over 200 physicians in 40 medical and surgical specialties, with specialty care
in many areas including cardiology, electrophysiology, cardiac and thoracic
surgery, vascular surgery, cancer care, orthopedics, and neurosurgery. CRMC was
named one of the 50 top cardiovascular hospitals nationwide by Truven Health
Analytics in 2017.
The paper will describe the use of performance excellence frameworks in the strategic planning process, and will describe deployment processes ranging from daily huddles, performance excellence teams, quality scorecards, voice-of-the-customer feedback, workforce engagement, and organizational learning/knowledge management. The paper will also describe recent performance excellence scores in the Pillars of Care key result areas.
Presentation 3 Abstract: A panel of current and former University Presidents/Chancellors discusses the many constituencies of a higher education institution, and contrasts the often conflicting key performance expectations for university and college leaders. Today’s leaders face pressure from many points on the compass, and innovative behavior, entrepreneurial spirit, and collaborative action are vital to success.
Many SAM members are leaders and/or aspiring leaders in higher education. This panel of experienced leaders will share their perspectives on performance expectations for those individuals. Other conference attendees teach or practice management and leadership, and the session will reflect appropriate academic literature and best practices.
Join us in Nashville, Tennessee to see this great paper and many more March 19 – 21, 2020. For registration information visit www.samnational.org/conference.