This year at SAMIBC2020 we are pleased to announce another of our presenters, Robert Bell from Cookeville Regional Medical Center. Dr. Bell will be presenting the papers From the huddle to the touchdown: Deployment of quality and performance excellence initiatives at Cookeville Regional Medical Center and Expectations of Leadership in Higher Education: Innovation, Entrepreneurship, and Performance Excellence

Presentation 1 Abstract: This paper will describe the deployment of quality initiatives at Cookeville Regional Medical Center during the period 2016-2020. CRMC is a 247 bed, not-for-profit, city-owned regional medical center, nested in the Upper Cumberland region of Middle Tennessee. The medical center serves as a component of the federal government’s CMS Hospital Innovation Improvement Network. The center employs over 200 physicians in 40 medical and surgical specialties, with specialty care in many areas including cardiology, electrophysiology, cardiac and thoracic surgery, vascular surgery, cancer care, orthopedics, and neurosurgery. CRMC was named one of the 50 top cardiovascular hospitals nationwide by Truven Health Analytics in 2017.

The paper will describe the use of performance excellence frameworks in the strategic planning process, and will describe deployment processes ranging from daily huddles, performance excellence teams, quality scorecards, voice-of-the-customer feedback, workforce engagement, and organizational learning/knowledge management. The paper will also describe recent performance excellence scores in the Pillars of Care key result areas.

Presentation 2 Abstract: A panel of current and former University Presidents/Chancellors discusses the many constituencies of a higher education institution, and contrasts the often conflicting key performance expectations for university and college leaders. Today’s leaders face pressure from many points on the compass, and innovative behavior, entrepreneurial spirit, and collaborative action are vital to success.

Many SAM members are leaders and/or aspiring leaders in higher education. This panel of experienced leaders will share their perspectives on performance expectations for those individuals. Other conference attendees teach or practice management and leadership, and the session will reflect appropriate academic literature and best practices.

Join us in Nashville, Tennessee to see this great paper and many more March 19 – 21, 2020. For registration information visit